Am I paying shipment costs?
For shipping in the Netherlands we do not charge shipping costs for our products. This applies to both business as private customers. Shipping rates are added automatically to your order.
What is the delivery time?
We aim to send your item to you as soon as possible. For shipments within the Netherlands, a delivery time of approximately 1-2 workdays applies. For shipping to other countries, a delivery time of approximately 1 - 4 weeks applies.
Where can I file a complaint?
We are sorry to hear that you have a complaint. We are happy to seek a solution. Please e-mail your complaint to boeken@techwatch.nl or call us on +31 24 350 3532.
Can I return my items?
We are sorry to hear that your ordered item does not meet your expectations. You may return the item(s) to us, when you inform us via boeken@techwatch.nl within 14 days after receiving the item(s). If you ordered multiple items at once, then this 14 day period will start after you received the last item. From the moment you have let us know via e-mail that you would like to return the item, the item must be returned within 14 days. The item, if possible, should be send back in the original packaging. You must handle the item you want to return carefully. Return the item(s) with delivered accessories and in accordance with the return instructions that you receive after you report to us that you would like to return the item(s).
How do I return my item(s)?
Send an e-mail to boeken@techwatch.nl, you will receive instructions from us about how to return your item(s).
Will I receive a refund for a returned item?
You will receive a refund of the total purchase amount within ten days. Should the item be damaged, because you used the item more than necessary to judge wether you would like to keep the item or to determine the most important characteristics, then the costs of this damage will be deducted from the purchase amount.
Are there any costs associated with returning items?
You pay the costs for returning an item or items yourself.
Where can I find the general terms & conditions?
The top bar of our website contains the general terms and conditions. Click on it to read our terms and conditions.
Where can I find the privacy statement?
The top bar of our website contains the general terms and conditions. On the same page you will find our privacy statement in addition to the general terms and conditions.
Where can I find information about the right of withdrawal?
The top bar of our website contains the general terms and conditions. On the same page you will find, in addition to the general terms and conditions and our privacy statement, all conditions of our right of withdrawal.
