Am I paying shipment costs?
 What is the delivery time?
 Where can I file a complaint?
Return policy
 Can I return my items?
 How do I return my item(s)?
 Will I receive a refund for a returned item?
 Are there any costs associated with returning items?
The fine print
 Where can I find the general terms & conditions?
 Where can I find the privacy statement?
 Where can I find information about the right of withdrawal?